Are there discounts for large orders?
The good news is YES. This will be based on a case by case basis. Please contact us via email or our Live Help. Additionally, we recommend you to use Money Booker as the payment method which is easier for both of us. We also accept Wire Transfer for the bulk order.
Can I use my coupon on any item?
The promotional products would not be included with any other special offer such as Bonus Dollar and coupon. Please carefully review your shopping cart. As the coupon would be invalid for this purchase if the promotional products already in your shopping cart.
How can I communicate with you after my payment has been cleared?
You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance of your Paypal or Moneybookers account to cover the cost of the order. The payment provider must contact your bank to verify that funds are available, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in your Paypal or Moneybookers account. To confirm your payment type, just click the blue hyperlink of "choose more funding options" before placing the order, and you may determine which option is currently selected for your payment, and what payment options your account supports.
How do I pay with my credit card without using Paypal?
We do offer the option to pay using a credit card outside of Paypal. To place an order of AO Credits with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
How long does delivery take?
This is a most concerned question. If your order is in stock we can usually deliver within 30 minutes. Deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game, we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.
How to protect from imposters?
It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at here for all trades and purchases to protect our customers from being scammed.
How to reach Bulk Orders?
If you have any additional questions or comments, please contact us via email Please be sure to include all the details (game name, server, quantity) of your email.
I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.